Shipping policy

SHIPPING

We package all of your purchases with pride and care in order to guarantee that they arrived undamaged and display ready, including but not limited to: Pop! protectors, bubble wrap, and additional cardboard in order to maintain the integrity of the entire product, including its packaging.

All Shipments: Your order will not ship until all items are in-stock. If your order contains both pre-ordered items and in-stock items, it will ship as a complete order once all items are in-stock. WE DO NOT SHIP ANY PART OF YOUR ORDER UNTIL ALL ITEMS IN YOUR ORDER ARE IN STOCK. We highly recommend placing separate orders if you'd like to receive your in-stock items before your pre-ordered items.

International Shipments: Big Apple Collectibles cannot be held responsible for any duties or taxes imposed on your package once it leaves the United States. Please be aware of this, and safeguard against any un-calculated fees by contacting your local delivery providers for their regulations and tax procedures. We also are NOT responsible for ANY Customs or Brokerage Fees and Taxes.  All international shipments require a telephone number and we are not responsible if an international shipment cannot be delivered, is lost lost, or is returned once it reaches the destination country because the local post has no way to contact the customer to collect duties and taxes.

SHIPPING GUARANTEE AND LIMITATIONS

We guarantee that your item will arrive in mint condition, subject to the restrictions spelled out above under Shipping Damage. We require photographic proof of the damage sent with your order number to Customer Support at support@bacollectibles.com within 5 days of delivery. All claims submitted after this 5 day period will not be honored. Customer service will contact you with the next steps to receive your replacement.  

Our delivery guarantee is valid through the time your order is marked Delivered by the shipping provider. We do not warranty items that are stolen, missing or misplaced once the shipping service reports they are delivered to your address.

Address Changes: If you need to make a change to your shipping address, please email support@bacollectibles.com. This is the only way to update an address on an already placed order. We can help you with shipping address changes up until the time a shipping label is printed. Once a shipping label is printed (at which time you will receive an email notification containing a tracking number), we can no longer make any changes to your order. We are NOT responsible for your failure to submit and receive confirmation of your address change well prior to your shipping label being printed. 

Signature Confirmation: We offer a "Signature Confirmation" option for all priced shipping options. Our "Signature Confirmation" service does not constitute an insurance against theft or missing products.